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In the world of gas logistics and bulk transport, performance and safety are non-negotiable. But there’s another element that’s just as critical—yet often underestimated: transparency in communication.
At Schenk, we regard transparency not just as an internal value or a customer facing strategy but as both – inseparably linked. Roger Parr, Head of the Gas, Powders and Waste at Schenk UK, transparency is what allows trust to grow, relationships to deepen, and partnerships to last.
“When you’re open, consistent, and clear in how your communicate, you’re not just conducting business -you’re forging lasting partnerships built on mutual trust and confidence.”
Transparency Builds the Foundation for Trust
When working with major industrial clients, especially in the gas sector, trust is earned through more than just good results. It’s built through clarity, honesty, and ongoing dialogue.
Roger explains: “Customers don’t just want a supplier – they want a true partner. They count on us to bring expertise, to speak openly about risks or opportunities, and to show – through actions and insights- that we are fully invested in their success.”
This is especially important in an industry where mistakes are costly and safety is paramount. Open communication allows Schenk to share insights around the customer’s supply chain and offer solutions that de-risk but maximise their use of resources. Taking the time to understand a customer’s operation and create solutions that best address the customers individual challenge, is where Schenk bring added value.
That openness builds trust—and trust builds long-term reliable supplier relationships.
Beyond the Basics: Transparency as a Competitive Advantage
In a mature and traditionally cautious sector like gas logistics, many clients remain loyal to the same providers for years. Change only occurs when the potential value clearly outweighs the perceived risk. As Roger explains, this is precisely where transparency becomes a true differentiator.
“These customers are naturally risk-averse, and rightly so. But when they see we’re not just focused on price—when they recognize our honesty, technical expertise, and commitment to value—we’re no longer just another bidder. We are someone who can offer added value”.
That trust is earned through genuine transparency: being upfront about capabilities, honest about our limitations, and proactive in how we collaborate. It’s not simply about delivering a service—it’s about becoming a reliable, strategic partner within part of the customer’s operation.
Internal Transparency Builds Stronger Teams
Transparency isn’t just a external commitment – It’s a core principle within Schenk’s own culture. By openness across teams, functions, and leadership Schenk ensures alignment, accountability and a shared sense of purpose.
“It’s essential that people within the organisation understand where they stand—what the direction is, what their role means, and how their efforts contribute to the bigger picture,” says Roger. “When we communicate clearly across departments and sectors, we don’t just improve coordination – we build accountability. And more importantly, we cultivate a culture of mutual respect.”
This internal transparency drives performance. It strengthens collaboration across business units, reinforces our commitment to safety, and lays the foundation for continuous improvement and long-term success.
Supporting Customers in a Changing Market
As ESG goals, CO₂ reporting, and alternative fuels gain momentum, transparency has become more critical than ever—not only in how Schenk operates, but in how it guides and educates customers.
“We’re often the raise the topic of sustainability trials – whether it’s HVO or hydrogen delivery,” Roger explains. “We don’t wait for customers to bring it up. We introduce it as an opportunity. That’s what being a true partner means: helping them stay ahead, even when the business case is still taking shape.”
In a sector evolving gradually, this kind of proactive communication is essential. While many customers may not yet be ready for large-scale green investments, Schenk’s role is to initiate the dialogue, present feasible options, and co-create the roadmap toward a more sustainable future.
Long-Term Success Begins with Shared Understanding
Whether it’s transporting sensitive gas products or navigating the complex needs of a multinational client, one principle holds true: transparency builds trust—and trust drives performance.
“In this industry, people remember how you behave more than what you say,” Roger reflects. “If you’re honest, technically strong, and genuinely collaborative, you build relationships that last – not for months – but for years.
At Schenk, we strive to be the partner our customers return to – time and again—because we’ll show up with clarity, capability, and a commitment to bring added value from day one.
